Legal Questions from Our Players
Log into your account, go to Settings > Account Closure, and follow the prompts. Your balance will be paid out via your registered payment method within three business days. A closed account cannot be reopened; you must create a new one to return.
Your funds are held in segregated payment accounts, separate from operational funds. Deposits via DANA, OVO, GoPay and QRIS are governed by each payment provider's terms. Bank transfers are covered under your bank's security policy. Withdrawal disputes are resolved within five business days.
Yes. In your account, go to History > Download Statement, and select your date range. We generate a PDF of all transactions, bonuses, and payouts. Statements are kept accessible for two years; older records require a support request.
Access depends on local law. You must be of legal age where you live and meet any jurisdictional requirements for your region. situs wdbos does not knowingly serve players from restricted areas. We verify age and location at sign-up and reserve the right to suspend accounts that breach eligibility rules.
Report concerns to support immediately with your transaction ID or hand history. We investigate within 48 hours. If you believe gameplay was unfair, we review our game logs. If unresolved, complaints may be escalated to a neutral third party where local law permits.
We share only the information necessary to process your deposit or withdrawal — your name, account number, payment method, and transaction amount. DANA, OVO, GoPay and QRIS operate under their own privacy policies. We do not sell or lease your data to marketers or advertisers.
situs wdbos operates under terms that depend on local law. Our terms of service, privacy policy and dispute procedures are designed to comply with applicable standards in the regions we serve. Players in Makassar, Denpasar and across Indonesia access the same account framework and protections.
